- Frequently Asked Questions
How it works
Cashback Related Information
The pending cashback tracked amounts are calculated by CouponExpress on a best efforts basis and can change upon final confirmation from the store.
This is because when a transaction is tracked, most stores do not provide all the information required to accurately track cashback. Without the exact purchase amount, product category, new or existing user, etc. details from the store. There is no way for us to know the exact cashback at this stage.
On confirmation, the final confirmed cashback can be lower or higher, depending on the various factors mentioned above. In case you feel your cashback transaction was confirmed for an incorrect amount.
Yes, there are stores and offers on which there is no cashback applicable. These will not carry the additional cashback label. However, you can still use the coupon codes and deals on these stores to get a discount during the checkout.
Pending Cashback/Rewards is cashback money on the way.
When we have tracked your transactions via CouponExpress we add the cashback to your account as "Pending Cashback". As your purchase is still awaiting merchant confirmation, subject to no return or cancellation and other terms. We cannot allow you to withdraw this amount and label it as "Pending". In 4-8 weeks, this amount should get updated to confirmed once the merchant approves the purchase.
Confirmed Cashback/Reward is real money that you can withdraw as you like. It is cashback for purchases that have been approved as valid by the store. Once you have more than certain amount Confirmed Cashback, you can transfer this cashback as and when you like without any hidden costs or deductions.
If your cashback is cancelled by the retailer, your cashback amount for that transaction will be removed from the pending balance. The status of the transaction will be set to cancelled in your cashback activity page.
The store holds sole discretion in determining the validity of a transaction. If you believe the cashback was wrongly cancelled, you can submit a claim here. We will try our best to raise it with the merchant and get you the cashback. However, please note that once a retailer has made a decision, it is final.
Refer & Earn
You can earn a bonus amount for each friend that signs up using your referral code and fulfils the requirements related to referral. There are no caps on the number of friends you can refer, so you can potentially earn amount of money for referring friends to CouponExpress.
To view the details for your referral scheme, please login to your CouponExpress account and visit the 'Refer and Earn' under your profile.
To view the details for your referral scheme, please login to your CouponExpress account and visit the "Refer and Earn" under your profile or simply click here.
There are multiple ways to invite your friends via referral:
1. Share your Referral Code with friends and ask them to enter it during signup.
2. Invite via social channels available on the CouponExpress Referral page.
3. Invite via email options on the Referral page
Share & Earn
It can sometimes take up to 3 days for a retailer to track a transaction. Hence retailers do not accept any missing claim before the end of this period.
Our sophisticated system tracks every time you click out from our website to any of our partner retailers. If you do not see a retailer in the clicks dropdown then you have not visited the retailer via our website. Perhaps you forgot to sign in when you visited a retailer, in which case the visit will not show in your Click list.
The cashback claim is NOT allowed by the merchant.
Cashback earned from COuponExpress is your money and can be used to recharge online wallet, phone or even transfer to your bank account.
The money in your account NEVER expires. It's your money and you can use it anytime.
Read withdrawal options and limits for details.
To withdraw your balance, log in to your COuponExpress account and visit the Cashback Payment section of your Profile.
Select the method of withdrawal, bank etc.
Select the account where you wish to transfer your Available Balance.
Enter the amount and hit submit.
Bank transfers take between 5-7 business days to reflect in your account.
Note : Cashback earned from some merchants (Rewards) cannot be withdrawn to a bank account and is listed separately as rewards. Minimum withdrawal limit apply.
Also, there is absolutely no cost or fees applicable to withdrawing your balance.
You can submit your query by following these steps:
Please visit our Contact Us page.
Select 'Appropriate' under 'reason'
Describe your problem in the 'Problem Description' Box.
Our Customer Care team will be happy to assist you in resolving the issue.
You can write to us on [email protected]